It is difficult to provide agents with up-to-date information. Support Hero is the resource that solves this issue for support agents. Keep all your knowledge in one place with our highly searchable system. Answer every call accurately in real time with Support Hero.

In 2022, it can be expensive not only to keep employees, but also to train them. Support Hero can help mitigate those costs and reduce time needed for training employees by implementing a sophisticated system that allows agents to hit the ground running.

Employees have been interested in working remote for a long time, and with the pandemic remote working is now the norm. Support Hero can be accessed anywhere, 24/7, by remote employees. Allowing them to do their work from anywhere on the globe.

With advanced statistics and reports, managers can quickly find support trends, knowledge base issues, employee adoption and other insights. This data helps the business not only continue operation, but also improve customer experience as it continues to refine information and processes.