“Support Hero has drastically reduced our support requests via email, tickets and phone calls, we are now averaging around an 87% deflection rate. At Golf Genius, we have saved thousands of hours by implementing the product and our customers and employees are more productive and successful than ever”
-Bart Rickard, Manager of Customer Enablement - Golf Genius
“We’ve tried almost all support knowledge base products on the market, none came close to what Support Hero is offering. Beyond (beautifully executed) full in-app support, the insights are incredibly useful: 2 months after implementing Support Hero, we cut our volume of inbound support tickets by 50%. No other tool on the market will give you that!”
-Kristell Cormarie, Customer Support at Agorapulse
“Support Hero allows you to provide in-app contextual help to customers, so they can get help with a particular feature without leaving the page. When somebody gets stuck, they just need to hit the “Need Help?” button at the bottom of the page to see relevant articles. It also provides analytics on failed help center searches, providing useful data for optimizing your knowledge base.”
-Catherine Wells, customer success manager at Thinkific.com