FAQ Best Practices
Using Support Hero to create and manage your FAQ makes it easy!
A frequently asked questions (FAQ) page can be a valuable resource for both businesses and customers, as it allows customers to quickly find answers to their questions and can save time for both parties. First, we recommend using a system like Support Hero to manage your FAQ. Here are some best practices to follow whether you are using Support Hero or creating and maintaining a FAQ page with another system:
Keep it organized: A well-organized FAQ page is easier for customers to navigate and find the information they need. Consider grouping questions into categories or sections and using clear headings and subheadings to help customers locate the information they need.
Use clear and concise language: When writing the answers to the questions on your FAQ page, it is important to use clear and concise language. Avoid using jargon or technical terms that may be confusing to customers and try to use simple, easy-to-understand language.
Keep it up-to-date: It is important to regularly review and update your FAQ page to ensure that the information is accurate and current. Outdated information can cause confusion or frustration for customers, so make sure to remove or update any information that is no longer accurate.
Make it easy to find: Your FAQ page should be easy for customers to locate on your website. Consider adding a link to your FAQ page in a prominent location, such as the footer or top menu, to make it easy for customers to access.
Include relevant links: If you reference other pages on your website or external sources in your FAQ answers, be sure to include links to these resources. This can provide customers with additional information and can help improve the usability of your website.
By following these best practices, you can create a helpful and effective FAQ page that improves customer satisfaction and enhances the usability of your website.