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AI Chatbot vs Knowledge Base
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 4/23/24 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 4/23/24

AI Chatbot vs Knowledge Base

How does a Knowledge Base compare to a Chatbot?

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Proactive Customer Support: Anticipating Needs and Exceeding Expectations
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 2/21/24 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 2/21/24

Proactive Customer Support: Anticipating Needs and Exceeding Expectations

Utilizing proactive Customer Support

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Navigating the Waters: Overcoming Common Customer Support Challenges with SupportHero.com
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 2/3/24 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 2/3/24

Navigating the Waters: Overcoming Common Customer Support Challenges with SupportHero.com

Navigating Customer Support Challenges.

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FAQ Best Practices
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 1/3/23 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 1/3/23

FAQ Best Practices

FAQ Best Practices!

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How to build a FAQ for your website
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 1/3/23 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 1/3/23

How to build a FAQ for your website

How to build a FAQ for your website.

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What is a FAQ?
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 1/3/23 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 1/3/23

What is a FAQ?

What is a FAQ and how can Support Hero help?

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Self Service vs Live Support
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22

Self Service vs Live Support

Live Support vs Self Service Support. How do they compare?

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How does your Knowledge Management impact your Customer Experience?
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22

How does your Knowledge Management impact your Customer Experience?

How is your Customer Experience impacting by Knowledge Management?

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Why is Knowledge Management Important?
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22

Why is Knowledge Management Important?

Why is Knowledge Management important to your company?

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How Companies Utilize Knowledge Base Software
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 12/16/22

How Companies Utilize Knowledge Base Software

Knowledge management Tools are an important part of today’s online business applications.

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Knowledge Management Tools
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 9/19/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 9/19/22

Knowledge Management Tools

Knowledge management Tools are an important part of today’s online business applications.

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Support Hero in Education
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 9/6/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 9/6/22

Support Hero in Education

Schools and Academic Institutions need to get information out to their students, parents and faculty quickly. Support Hero’s Knowledge Management System can help solve that problem.

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SaaS
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 8/30/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 8/30/22

SaaS

SaaS businesses need to be able to answer customer questions quickly and accurately.

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Retail Customers Demand Answers Now
Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 4/18/22 Knowledge Base, Retail, Customer Service, Customer Experience, E-Commerce Support Hero Staff 4/18/22

Retail Customers Demand Answers Now

Retail customers want answers now. Customers do not want to wait on hold or sit in a time consuming chat session.

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Call Centers Need Help Too
Employees, Knowledge Base, Call Center, Contact Centers Support Hero Staff 4/13/22 Employees, Knowledge Base, Call Center, Contact Centers Support Hero Staff 4/13/22

Call Centers Need Help Too

Accuracy and Efficiency are two keys to Call Center Agent success.

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